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Customer Services

Customer Services can be found near the main plaza doors on the ground floor outside Bella Italia.

At your Service - The Customer Service team can help with:

Free Mobility Scooters and Wheelchairs - Please visit Customer Services for more information.

Collect + - The easy way to collect, send and return parcels, seven days a week located at Customer Services.

Turbo Tots - Small nes love shopping when you hire one of our brightly coloured kids buggies.

Quiet Room- Available on request, please visit Customer Services for more details. 

Free WiFi - Stay connected- with our compliments.

Joos- For your convenience, phone charging pods are located on Lower and Upper levels.

Sipple- Find our innovative Sipple Hydration Station on the Upper level.

Blue Badge Parking- During centre trading hours parking for Blue Badge holders is free of charge for the first 4 hours. After the 4 hours each subsequent hour will be charged at normal rates, a full list of charges can be found on our tariff boards. Please display your clock in your vehicle and present your Blue Badge and car park ticket at Customer Services on your visit during centre trading hours.

Accessible Parking Scheme- Join our annual Blue Badge parking Scheme- Visit customer Services for more details. 

ecoATM- ecoATM provides a convenient and responsible way for consumers to trade in pre-owned smartphones for instant payment, with the assurance that the devices will be recycled or reused. ecoATM can be found on Upper level.

Pig Pong Parlour - Play for free, located on the first floor of the centre.

First aid:
We have 2 defibrillators on site, with fully trained staff to operate them.

For all customer feedback, please email: feedback@quaysidemediacityuk.co.uk or click here to fill out our customer feedback survey. 

Contact Customer Services:
Telephone: 0161 848 1850.
E-mail: customerservices@quaysidemediacityuk.co.uk
Customer Services Manager: Joanne Smith

Autism Friendly Visual Guide

We have developed a visual guide to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.
Download our Autism Friendly Visual Guide >

Family Services

The Mall Toilets will open at 8am Mon-Sat and 8:30am on a Sunday. The Main toilets will close 30 minutes after the stores close. The Centre will remain open for access to Vue Cinema, I'm A Celebrity...Jungle Challenge, Plaza Restaurants and Lowry Theatre, all of which have their own toilet facilities.

Parent and Baby Changing Rooms
Located in our public toilets on the Upper Mall accessible by lift and escalator. Rooms provide changing facilities, plus toilet and washroom.

Breast Feeding
We are a breast feeding friendly centre and are happy for Mum's to feed anywhere within the centre.

Cash Machines
There are cash machines located on the first floor (between the lift and Newspoint) and ground floor opposite M&S Home, offering free of charge withdrawals.



CollectPlus Click & Collect is the easy way to send and collect parcels seven days a week. Our CollectPlus service is available from Customer Services which can be found near the main plaza doors on the ground floor. Buy online at any of the participating retailers @ http://www.collectplus.co.uk/click-and-collect and get your package delivered to Quayside MediaCityUK, it’s as easy as that!

Click & Collect

Follow the three simple steps, below:

  1. Shop from the comfort of your own home, choose the CollectPlus option and select Quayside MediaCityUK on the store locator as the place to collect your order.
  2. You’ll be emailed or sent an SMS with a collection barcode when your item arrives at Quayside MediaCityUK.
  3. Take your code to Customer Services, located on the ground floor along with your ID and collect your parcel.

Return A Parcel

It’s easy to return a parcel to over 350 retailers, just follow these simple steps:

  1. Stick your label onto the parcel. If you can’t find that label you can download a new one @ http://www.collectplus.co.uk/retailers

  2. Drop your parcel off at Customer Services located on the ground floor.
  3. Track your parcel online to its destination.

Send A Parcel

The CollectPlus send service makes it easy to send parcels to both home addresses in the UK and also the CollectPlus network of over 6,300 locations if you know your recipient won’t be in.

You can send parcels up to 10kg and a range of cover is available. Certain items can’t be sent via the CollectPlus network @ http://www.collectplus.co.uk/contact#prohibited-and-restricted

To find out more and purchase a label click here.

The Collect+ App

You may want to download the Free CollectPlus app http://www.collectplus.co.uk/mobile-apps. If you open a free account you can track all your send and returns parcels to their destination and also monitor the progress of any Click & Collect orders on their way to you.

Gift Card

Available from Customer Services, these cards can be loaded with any amount between £5 and £500 and can be used at any participating store in the outlet including the food court and all plaza restaurants.


  • Available in any value between £5 and £500
  • Fits into your wallet or purse
  • Easy and simple to use
  • Choice of gift card holder

Frequently asked questions

Do you have a gift card?
Yes, a Gift Card for use in participating stores within Quayside MediaCityUK.

Where can I purchase a gift card?
These can be purchased from Customer Services

Where can I check my balance?
You can check you balance by going to the following link 

How do I pay for a Quayside MediaCityUK Gift Card?
The following methods of payment are accepted:

Visa Debit

Where can I use my gift card at Quayside MediaCityUK?
At particpating stores in Quayside MediaCityUK including the food hall and all plaza restaurants.

How do the cards operate?
Quayside MediaCityUK Gift Cards can be purchased for any amount between £5 and £500 from the Information Desk with any major credit/debit card. The recipient can then spend the amount on the card at any store within Quayside MediaCityUK, with the exception of Vue.

How does the recipient know the value on the card?
Customers can check their available balance and review recent transactions by visiting 
www.getmybalance.com or by calling 0121 268 3210 (24 hrs a day). Customers may also check their balance at the Information Desk during the Centre's opening hours or at the Information Pods located around the Centre. The remaining value will also be stated on the Customer Receipt after each transaction.

Can children use a Quayside MediaCityUK Gift Card?
Yes, there are no restrictions

For how long is the card valid?
The Gift Card is valid for 24 months from the activation date.

Intended for use at participating Quayside MediaCityUKs retailers. Unless required by law, it cannot be redeemed for cash. Card expires on and cannot be used or redeemed on the day after the 24 month anniversary of when card was purchased. Purchase, use or signing of the card constitutes acceptance of the terms in the Cardholder Agreement. To access card terms, purchase date or balance visit www.getmybalance.com or to see a full list of terms and conditions please click here. For customer services, retailer support or to report lost or stolen cards call 0121 268 3210.  



Quayside MediaCityUK strives to exceed customer expectations and offer the best experience in outlet shopping. We adopt a personal approach in our service ensuring that our customers feel welcomed, delighted and valued on every visit.


Offer the best service and experience in outlet shopping.


  • Offer a quality and consistent service
  • Be open, honest and encourage all feedback
  • Treat all customers as individuals
  • Strive to offer the best customer service
  • Seek to continuously improve our customer experience

Giving Something Back

At Quayside MediaCityUK we continue to support Francis House Children’s Hospice again this year due to the amazing work they do and understand that any charitable donations we can contribute can go a long way in helping fund the Hospice. This has been a long running relationship where we have supported them by hosting the Annual Festival of Trees at the Centre and in 2019 we made the decision to make Francis House our Nominated Charity and strive to support them all year round and not just at Christmas.

In 2021 Quayside MediaCityUK hosted Festival of Trees and raised over £15,000 and we will continue to support this amazing charity by carrying out a number of activities throughout the year.

To find our more about Francis House Children’s Hospice or to donate please visit the website below, you can also visit Customer Services to donate and find out further details. 



An outlet shopping centre is a specialist outlet which sells stock from previous fashion seasons at a reduced cost.
At Quayside MediaCityUK you can expect to find up to 70% off RRP of High Street prices every day.
Please click here to visit the stores section of our website.
Yes, please click here for the car park tariff. Disabled parking is available.
Quayside MediaCityUK is located off Junction 3 of the M602 and is well connected to the public transport network, click here for directions or alternatively click here to use our journey planner.
Quayside MediaCityUK has many disabled parking spaces, wheelchairs and mobility scooters for hire, cash points, lifts and stairs, disabled toilets and baby changing facilities.
Free wifi is available for customers throughout the centre as well as selected shops who provide their own.
Quayside MediaCityUK has a variety of places to eat with full details here.
Our centre opeing hours can be found here.
Scooters and wheelchairs are available, however numbers are limited, and are on a first come, first serve basis. Please contact Customer Services for information on 0161 848 1850. We provide these facilities free of charge. Proof of ID will be required when using this facility.
Quayside MediaCityUK offers easy access for disabled visitors. Parking bays are available on every floor of our Car Park and all floors of the Car Park and the shopping centre have lift access.For more information on disabled car parking, please contact the Information Desk on 0161 848 1850.
Disabled toilets are available on the Upper Level (access via lift) lobby area next to Ponden Home.
To find out more information about our lost property procedure please click here.