Customer Services
At your Service - The Customer Service team can help with:
Free Mobility Scooters and Wheelchairs - Please visit Customer Services for more information.
Collect + - The easy way to collect, send and return parcels, seven days a week located at Customer Services.
Turbo Tots - Small nes love shopping when you hire one of our brightly coloured kids buggies.
Quiet Room- Available on request, please visit Customer Services for more details.
Free WiFi - Stay connected- with our compliments.
Joos- For your convenience, phone charging pods are located on Lower and Upper levels.
Sipple- Find our innovative Sipple Hydration Station on the Upper level.
Blue Badge Parking- During centre trading hours parking for Blue Badge holders is free of charge for the first 4 hours. After the 4 hours each subsequent hour will be charged at normal rates, a full list of charges can be found on our tariff boards. Please display your clock in your vehicle and present your Blue Badge and car park ticket at Customer Services on your visit during centre trading hours.
Accessible Parking Scheme- Join our annual Blue Badge parking Scheme- Visit customer Services for more details.
ecoATM- ecoATM provides a convenient and responsible way for consumers to trade in pre-owned smartphones for instant payment, with the assurance that the devices will be recycled or reused. ecoATM can be found on Upper level.
Pig Pong Parlour - Play for free, located on the first floor of the centre.
First aid:
We have 2 defibrillators on site, with fully trained staff to operate them.
For all customer feedback, please email: feedback@quaysidemediacityuk.co.uk or click here to fill out our customer feedback survey.
Contact Customer Services:
Telephone: 0161 848 1850.
E-mail: customerservices@quaysidemediacityuk.co.uk
Customer Services Manager: Joanne Smith
Autism Friendly Visual Guide
We have developed a visual guide to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.Download our Autism Friendly Visual Guide >
Family Services
ToiletsThe Mall Toilets will open at 8am Mon-Sat and 8:30am on a Sunday. The Main toilets will close 30 minutes after the stores close. The Centre will remain open for access to Vue Cinema, I'm A Celebrity...Jungle Challenge, Plaza Restaurants and Lowry Theatre, all of which have their own toilet facilities.
Parent and Baby Changing Rooms
Located in our public toilets on the Upper Mall accessible by lift and escalator. Rooms provide changing facilities, plus toilet and washroom.
Breast Feeding
We are a breast feeding friendly centre and are happy for Mum's to feed anywhere within the centre.
Cash Machines
There are cash machines located on the first floor (between the lift and Newspoint) and ground floor opposite M&S Home, offering free of charge withdrawals.
Collect+
CollectPlus Click & Collect is the easy way to send and collect parcels seven days a week. Our CollectPlus service is available from Customer Services which can be found near the main plaza doors on the ground floor. Buy online at any of the participating retailers @ http://www.collectplus.co.uk/click-and-collect and get your package delivered to Quayside MediaCityUK, it’s as easy as that!
Click & Collect
Follow the three simple steps, below:
- Shop from the comfort of your own home, choose the CollectPlus option and select Quayside MediaCityUK on the store locator as the place to collect your order.
- You’ll be emailed or sent an SMS with a collection barcode when your item arrives at Quayside MediaCityUK.
- Take your code to Customer Services, located on the ground floor along with your ID and collect your parcel.
Return A Parcel
It’s easy to return a parcel to over 350 retailers, just follow these simple steps:
-
Stick your label onto the parcel. If you can’t find that label you can download a new one @ http://www.collectplus.co.uk/retailers
- Drop your parcel off at Customer Services located on the ground floor.
- Track your parcel online to its destination.
Send A Parcel
The CollectPlus send service makes it easy to send parcels to both home addresses in the UK and also the CollectPlus network of over 6,300 locations if you know your recipient won’t be in.
You can send parcels up to 10kg and a range of cover is available. Certain items can’t be sent via the CollectPlus network @ http://www.collectplus.co.uk/contact#prohibited-and-restricted
To find out more and purchase a label click here.
The Collect+ App
You may want to download the Free CollectPlus app http://www.collectplus.co.uk/mobile-apps. If you open a free account you can track all your send and returns parcels to their destination and also monitor the progress of any Click & Collect orders on their way to you.
Gift Card
Available from Customer Services, these cards can be loaded with any amount between £5 and £500 and can be used at any participating store in the outlet including the food court and all plaza restaurants.
Benefits
- Available in any value between £5 and £500
- Fits into your wallet or purse
- Easy and simple to use
- Choice of gift card holder
Frequently asked questions
Do you have a gift card?
Yes, a Gift Card for use in participating stores within Quayside MediaCityUK.
Where can I purchase a gift card?
These can be purchased from Customer Services
Where can I check my balance?
You can check you balance by going to the following link www.getmybalance.com
How do I pay for a Quayside MediaCityUK Gift Card?
The following methods of payment are accepted:
MasterCard
Visa
Visa Debit
Cash
Where can I use my gift card at Quayside MediaCityUK?
At particpating stores in Quayside MediaCityUK including the food hall and all plaza restaurants.
How do the cards operate?
Quayside MediaCityUK Gift Cards can be purchased for any amount between £5 and £500 from the Information Desk with any major credit/debit card. The recipient can then spend the amount on the card at any store within Quayside MediaCityUK, with the exception of Vue.
How does the recipient know the value on the card?
Customers can check their available balance and review recent transactions by visiting www.getmybalance.com or by calling 0121 268 3210 (24 hrs a day). Customers may also check their balance at the Information Desk during the Centre's opening hours or at the Information Pods located around the Centre. The remaining value will also be stated on the Customer Receipt after each transaction.
Can children use a Quayside MediaCityUK Gift Card?
Yes, there are no restrictions
For how long is the card valid?
The Gift Card is valid for 24 months from the activation date.
Values
Mission
Quayside MediaCityUK strives to exceed customer expectations and offer the best experience in outlet shopping. We adopt a personal approach in our service ensuring that our customers feel welcomed, delighted and valued on every visit.
Vision
Offer the best service and experience in outlet shopping.
Values
- Offer a quality and consistent service
- Be open, honest and encourage all feedback
- Treat all customers as individuals
- Strive to offer the best customer service
- Seek to continuously improve our customer experience