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Customer Services

Customer Services can be found near the main plaza doors on the ground floor outside Bella Italia.

At your Service - The Customer Service team can help with:

Free Mobility Scooters and Wheelchairs - Please visit Customer Services for more information.

Collect + - The easy way to collect, send and return parcels, seven days a week located at Customer Services.

Turbo Tots - Small nes love shopping when you hire one of our brightly coloured kids buggies.

Quiet Room- Available on request, please visit Customer Services for more details. 

Free WiFi - Stay connected- with our compliments.

Joos- For your convenience, phone charging pods are located on Lower and Upper levels.

Sipple- Find our innovative Sipple Hydration Station on the Upper level.

Blue Badge Parking- During centre trading hours parking for Blue Badge holders is free of charge for the first 4 hours. After the 4 hours each subsequent hour will be charged at normal rates, a full list of charges can be found on our tariff boards. Please display your clock in your vehicle and present your Blue Badge and car park ticket at Customer Services on your visit during centre trading hours.

Accessible Parking Scheme- Join our annual Blue Badge parking Scheme- Visit customer Services for more details. 

ecoATM- ecoATM provides a convenient and responsible way for consumers to trade in pre-owned smartphones for instant payment, with the assurance that the devices will be recycled or reused. ecoATM can be found on Upper level.

Pig Pong Parlour - Play for free, located on the first floor of the centre.

First aid:
We have 2 defibrillators on site, with fully trained staff to operate them.

For all customer feedback, please email: feedback@quaysidemediacityuk.co.uk or click here to fill out our customer feedback survey. 

Contact Customer Services:
Telephone: 0161 848 1850.
E-mail: customerservices@quaysidemediacityuk.co.uk
Customer Services Manager: Joanne Smith

Autism Friendly Visual Guide

We have developed a visual guide to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.
Download our Autism Friendly Visual Guide >

Family Services

The Mall Toilets will open at 8am Mon-Sat and 8:30am on a Sunday. The Main toilets will close 30 minutes after the stores close. The Centre will remain open for access to Vue Cinema, I'm A Celebrity...Jungle Challenge, Plaza Restaurants and Lowry Theatre, all of which have their own toilet facilities.

Parent and Baby Changing Rooms
Located in our public toilets on the Upper Mall accessible by lift and escalator. Rooms provide changing facilities, plus toilet and washroom.

Breast Feeding
We are a breast feeding friendly centre and are happy for Mum's to feed anywhere within the centre.

Cash Machines
There are cash machines located on the first floor (between the lift and Newspoint) and ground floor opposite M&S Home, offering free of charge withdrawals.



CollectPlus Click & Collect is the easy way to send and collect parcels seven days a week. Our CollectPlus service is available from Customer Services which can be found near the main plaza doors on the ground floor. Buy online at any of the participating retailers @ http://www.collectplus.co.uk/click-and-collect and get your package delivered to Quayside MediaCityUK, it’s as easy as that!

Click & Collect

Follow the three simple steps, below:

  1. Shop from the comfort of your own home, choose the CollectPlus option and select Quayside MediaCityUK on the store locator as the place to collect your order.
  2. You’ll be emailed or sent an SMS with a collection barcode when your item arrives at Quayside MediaCityUK.
  3. Take your code to Customer Services, located on the ground floor along with your ID and collect your parcel.

Return A Parcel

It’s easy to return a parcel to over 350 retailers, just follow these simple steps:

  1. Stick your label onto the parcel. If you can’t find that label you can download a new one @ http://www.collectplus.co.uk/retailers

  2. Drop your parcel off at Customer Services located on the ground floor.
  3. Track your parcel online to its destination.

Send A Parcel

The CollectPlus send service makes it easy to send parcels to both home addresses in the UK and also the CollectPlus network of over 6,300 locations if you know your recipient won’t be in.

You can send parcels up to 10kg and a range of cover is available. Certain items can’t be sent via the CollectPlus network @ http://www.collectplus.co.uk/contact#prohibited-and-restricted

To find out more and purchase a label click here.

The Collect+ App

You may want to download the Free CollectPlus app http://www.collectplus.co.uk/mobile-apps. If you open a free account you can track all your send and returns parcels to their destination and also monitor the progress of any Click & Collect orders on their way to you.



Quayside MediaCityUK strives to exceed customer expectations and offer the best experience in outlet shopping. We adopt a personal approach in our service ensuring that our customers feel welcomed, delighted and valued on every visit.


Offer the best service and experience in outlet shopping.


  • Offer a quality and consistent service
  • Be open, honest and encourage all feedback
  • Treat all customers as individuals
  • Strive to offer the best customer service
  • Seek to continuously improve our customer experience


An outlet shopping centre is a specialist outlet which sells stock from previous fashion seasons at a reduced cost.
At Quayside MediaCityUK you can expect to find up to 70% off RRP of High Street prices every day.
Please click here to visit the stores section of our website.
Yes, please click here for the car park tariff. Disabled parking is available.
Quayside MediaCityUK is located off Junction 3 of the M602 and is well connected to the public transport network, click here for directions or alternatively click here to use our journey planner.
Quayside MediaCityUK has many disabled parking spaces, wheelchairs and mobility scooters for hire, cash points, lifts and stairs, disabled toilets and baby changing facilities.
Free wifi is available for customers throughout the centre as well as selected shops who provide their own.
Quayside MediaCityUK has a variety of places to eat with full details here.
Our centre opeing hours can be found here.
Scooters and wheelchairs are available, however numbers are limited, and are on a first come, first serve basis. Please contact Customer Services for information on 0161 848 1850. We provide these facilities free of charge. Proof of ID will be required when using this facility.
Quayside MediaCityUK offers easy access for disabled visitors. Parking bays are available on every floor of our Car Park and all floors of the Car Park and the shopping centre have lift access.For more information on disabled car parking, please contact the Information Desk on 0161 848 1850.
Disabled toilets are available on the Upper Level (access via lift) lobby area next to Ponden Home.
To find out more information about our lost property procedure please click here.