Customer Services
For details regarding any of our stores, restaurants and services at Quayside MediaCityUK please visit our Information Desk.
As the spread of COVID-19 continues, we have taken steps to proactively ensure the health of our communities.
Please note that we will no longer be accepting cash at the Customer Services Desk.
This is a temporary measure and will currently be in place until Tuesday 31st March 2020.
Thank you for your continued support and understanding.
The customer services team can help with:
Quayside MediaCityUK Gift Cards
Lost property
Wheelchair & scooter hire
Quiet room
Charging facilities
Turbo Tots
Store/centre information
Centre events and promotions
Tourism
First aid:
We have 2 defibrillators on site, with fully trained staff to operate them.
For all customer feedback, please email: feedback@quaysidemediacityuk.co.uk or click here to fill out our customer feedback survey. Please note emails are responded to during office hours Monday - Friday only.
Contact the Information Desk via:
Telephone: 0161 848 1850.
E-mail: infodesk@quaysidemediacityuk.co.uk
Customer Services Manager: Joanne Janssen
Download our Code of Conduct here
Autism Friendly Visual Guide
We have developed a visual guide to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.Download our Autism Friendly Visual Guide >
Family Services
Parent and Baby Changing RoomsLocated in our public toilets on the Upper Mall accessible by lift and escalator. Rooms provide changing facilities, plus toilet and washroom.
Turbo Tots
Our Turbo Tots service is located at the information desk and offers a range of bright and colourful cabs for toddlers and young children to ride in whilst shopping in the centre. The cabs can be used anywhere in the centre and in the plaza restaurants.
Breast Feeding
We are a breast feeding friendly centre and are happy for Mum's to feed anywhere within the centre.
Bottle Warming
The food hall is equipped with a bottle warming area where parents can heat bottle or jars of baby food quickly and easily. Many of our cafés and restaurants, including Burger King, Subway and Harry Ramsden’s, also offer children’s meals for young visitors to the centre.
Free Child Wristbands
Losing a child, even for a few moments, can be very distressing and so for peace of mind you can visit our Customer Information Desk at the main entrance to collect a toddler wristband or security wristband for your child.
All you need to do is write your mobile number on the wristband so you can be easily contacted should your child get lost. These wristbands are bright, waterproof and tough.
Wheelchairs & Scooters
Manual wheelchairs and motorised scooters are available to hire on a first come first served basis. You'll need proof of identification with your current address visible - a valid passport or valid driver's licence.
You'll be asked to fill out a hire agreement form and leave a £10 refundable deposit. Mobility services are located at the Information Desk on the Ground Floor in front of Bella Italia. The best place for accessible parking is (with vehicles below 2.1m in height) Level 3, close to the lift lobby area.
Blue Badge Parking
Quayside MediaCityUK has designated accessible parking bays available on every level of the car park. During centre trading hours parking for Blue Badge holders is free of charge for the first 4 hours. After the 4 hours each subsequent hour will be charged at £1 per hour, up to 4 hours, a full list of charges can be found on our tariff boards. Please display your clock in your vehicle and present your blue badge and car park ticket at the information desk on your visit during centre trading hours.
To see if you are eligible to register for our accessible parking scheme, please read our FAQ’s.
Cash Machines
There are cash machines located on the first floor (between the lifts and Newspoint) and ground floor opposite M&S Home, offering free of charge withdrawals.
Available from the Information Desk, these cards can be loaded with any amount between £5 and £500 and can be used at any participating store in the outlet including the food court and all plaza restaurants.
Benefits
- Available in any value between £5 and £500
- Fits into your wallet or purse
- Easy and simple to use
- Choice of gift card holder
Frequently asked questions
Do you have a gift card?Yes, a Gift Card for use in participating stores within Quayside MediaCityUK.
Where can I purchase a gift card?
These can be purchased at the Information Desk
Where can I check my balance?
You can check you balance by going to the following link www.getmybalance.com
What does the card look like?
How do I pay for a Quayside MediaCityUK Gift Card?
The following methods of payment are accepted:
Cash (limit £250)
Switch
MasterCard
Delta
Visa
Solo
Visa Debit
American Express
Where can I use my gift card at Quayside MediaCityUK?
At particpating stores in Quayside MediaCityUK including the food court and all plaza restaurants.
How do the cards operate?
Quayside MediaCityUK Gift Cards can be purchased for any amount between £5 and £500 from the Information Desk with cash or any major credit/debit card. The recipient can then spend the amount on the card at any store within Quayside MediaCityUK, with the exception of Vue.
How does the recipient know the value on the card?
Customers can check their available balance and review recent transactions by visiting www.getmybalance.com or by calling 0121 268 3210 (24 hrs a day). Customers may also check their balance at the Information Desk during the Centre's opening hours or at the Information Pods located around the Centre. The remaining value will also be stated on the Customer Receipt after each transaction.
Can children use a Quayside MediaCityUK Gift Card?
Yes, there are no restrictions
For how long is the card valid?
The Gift Card is valid for 24 months from the activation date.
Intended for use at participating Quayside MediaCityUKs retailers. Unless required by law, it cannot be redeemed for cash. Card expires on and cannot be used or redeemed on the day after the 24 month anniversary of when card was purchased. Purchase, use or signing of the card constitutes acceptance of the terms in the Cardholder Agreement. To access card terms, purchase date or balance visit www.getmybalance.com or to see a full list of terms and conditions please click here. For customer services, retailer support or to report lost or stolen cards call 0121 268 3210.
With over 80 outlet stores and many tourist attractions within walking distance including The Lowry Theatre and Gallery, Imperial War Museum North and MediaCityUK Manchester - the new home of the BBC, Quayside MediaCityUK has something for the whole family to see and do.
Click here for more information on the local area.
Quayside MediaCityUK Gift Cards can be bought in advance or on the day of arrival, which Group Visitors can then spend in our shops and restaurants.
Group Visitors who book 24-hours in advance will enjoy:
- Meet and greet service on arrival explaining the facilities and attractions (please call Ellie on 0161 848 1862 ten mintes before you are due to arrive)
- FREE parking in the lay-by on Quays Road (first come, first served basis).
- Store Guides and leaflets will be given out to all passengers
In order to receive the above, your visit must be booked 24 hours in advance. Please contact Ellie on 0161 848 1847 or email EHannigan@peel.co.uk who will be happy to help you with your booking.
Collect+
CollectPlus Click & Collect is the easy way to send and collect parcels seven days a week. Our CollectPlus service is open between 9am-8pm Mon-Fri, Saturday 9am-7:30pm and 10am–6pm Sunday. Buy online at any of the participating retailers @ http://www.collectplus.co.uk/click-and-collect and get your package delivered to Quayside MediaCityUK, it’s as easy as that!
Click & Collect
Follow the three simple steps, below:
- Shop from the comfort of your own home, choose the CollectPlus option and select Quayside MediaCityUK on the store locator as the place to collect your order.
- You’ll be emailed or sent an SMS with a collection barcode when your item arrives at Quayside MediaCityUK.
- Take your code to our Car Park office, located on the ground floor along with your ID and collect your parcel.
Return A Parcel
It’s easy to return a parcel to over 350 retailers, just follow these simple steps:
Stick your label onto the parcel. If you can’t find that label you can download a new one @ http://www.collectplus.co.uk/retailers
- Drop your parcel off at our Car Park office.
- Track your parcel online to its destination.
Send A Parcel
The CollectPlus send service makes it easy to send parcels to both home addresses in the UK and also the CollectPlus network of over 6,300 locations if you know your recipient won’t be in.
You can send parcels up to 10kg and a range of cover is available. Certain items can’t be sent via the CollectPlus network @ http://www.collectplus.co.uk/contact#prohibited-and-restricted
To find out more and purchase a label click here.
The Collect+ App
You may want to download the Free CollectPlus app http://www.collectplus.co.uk/mobile-apps. If you open a free account you can track all your send and returns parcels to their destination and also monitor the progress of any Click & Collect orders on their way to you.
Mission
Lifestyle Outlets strive to exceed customer expectations and offer the best experience in outlet shopping. We adopt a personal approach in our service ensuring that our customers feel welcomed, delighted and valued on every visit.
Vision
Offer the best service and experience in outlet shopping.
Values
- Offer a quality and consistent service
- Be open, honest and encourage all feedback
- Treat all customers as individuals
- Strive to offer the best customer service
- Seek to continuously improve our customer experience
Quayside MediaCityUK get many requests throughout the year to support different charities within Salford and Manchester and, although it’s a fantastic to have the opportunity to assist community projects, there are so many worthwhile causes it can be difficult to support them all.
To ensure that we are giving generously and genuinely making a difference within the local community, we have decided to pool our efforts and have one chosen charity for the year. Francis House Children’s Hospice has been chosen as our nominated local Charity of the Year for 2020, and provides appropriate respite and end of life care for children and young people with life limiting illness and the necessary support and short term care for their families.
To check out the differences we are trying to make with our chosen charity and within the community, please click here to see our most recent newsletter.
